Updated Mission Statement for 2020

“Dunrobin Street Medical Centre is a GP surgery providing General Medical Services (GMS) to our patients in the heart of Dresden, Stoke-on-Trent.

Patient safety is our top priority; every patient is individual and is entitled to receive the highest standard of care available on the NHS. The clinical and administration staff wish to provide a bespoke service with an unrivalled reputation for setting the highest standards for general practice.

We will use evidence-based approach to effective care that promotes a good quality of life. We have a strong emphasis on achieving positive outcomes; our process measures will enable judgement on progress which will be evaluated to verify continuous improvement.

The practice will move from the status quo, we will regularly monitor our services we provide to ensure we make the necessary changes to aid the improvement of the clinical services we deliver. Employees of the surgery will regularly attend educational courses to keep abreast of new developments.

We will be responsive in our care to meet the needs of our patient population with an open and fair culture for all; our diverse patient population will be treated equally.

Strong leadership, compassionate management, along with good governance structures will ensure the practice delivers high-quality person-centred care. We are enthusiastic GPs who are totally devoted to providing efficient, pro-active care”


Your personal and health information is really important. So we are making some changes to how we collect and use that data. They reflect the rights and protection you are entitled to under the new General Data Protection Regulation (GDPR). This come into effect on 25th May 2018.Our privacy notice and how we use your information document, explains what information we hold about you, how and why we use that information, how we retain and secure this information, who we share this information with and for what purposes.

Please click on the links below, these documents can also be found in surgery;

GP GDPR Privacy Notice

How we use your information


Here at Dunrobin Street Medical Centre we are Antibiotic Guardians.

Antibiotic resistance is one of the biggest threats facing us today.

What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.

Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete

For more information please click on the hyperlink below:


A Big Thank You

We raised £225.00p for Macmillan Cancer support from the coffee morning on the 28th of September at Dunrobin Medical Centre. 

Confidentiality Cards

We realise sometimes you may want to speak to someone in private without the worry that the patient(s) may heart you…

We have implemented ‘confidentiality cards’ at the surgery. The cards are located at the reception desk.


If you want to speak to a receptionist in private, please hand them the confidentiality card; the staff member will then take you to a side room so that you can speak in confidence.

Thank you.

Extended Primary Care Services

The NHS General Practice Forward View (GPFV) outlines a five-year plan to sustain and transform general practice. One of the national requirements it includes is for extended access primary care services to be available to all patients for both pre-bookable and same day appointments from 1 September 2018.

Under the Extended Hours Primary Care Services programme, there is a requirement for patients to be able to access 1½ hours additional appointments after 6.30pm each week day and an effective weekend service based on the local needs of the area. All practices must be able to direct patients to the service and offer a choice of evening or weekend appointments on an equal footing to core hours appointments.

The CCGs in Staffordshire and Stoke-on-Trent have reviewed the existing extended access pilots that were established with funding from the Prime Minister’s Challenge Fund and worked with Public Health to carry out a population needs assessment for the different localities across the six CCG areas. They have also been working with patients and the public to understand the need for and type of improved and extended access that would best meet local needs, particularly around shaping what the weekend provision might look like and to address any specific demographic requirements.

To deliver extended access primary care services that are equitable to all patients and sustainable, practices and GP federations are working collaboratively. This could mean that patients will be required to visit a nearby practice other than their own GP surgery. The clinicians delivering care to patients, even those registered with another practice, will be able to view the medical records of patients to ensure effective clinical care.

As part of the scheme, practices are coming together to transform the way primary care services are delivered over the next three years. Practices are continuing to develop their current workforce models so that patients are directed to the most appropriate healthcare professional to meet their needs at their first appointment. This is not always a GP and so practices are working towards involving other primary care professionals as part of the model. The additional capacity will also mean more time can be spent in practices to provide longer appointment for patients with more complex needs, such as frail and elderly people.

The Extended Hours Primary Care Service aims to respond to the needs of the local population in each area and respond to the feedback we received from our engagement with patients and the public. Your local GP surgery will be able to advise you on the arrangements for your own practice. To book an appointment, patients simply need to contact their own GP surgery.


It is important that you and your family still have routine vaccinations. They protect against serious and potentially deadly illnesses. Contact your GP practice for more information.

Domestic Abuse

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services.  You are not alone. 

The household isolation instruction as a result of coronavirus  does not apply if you need to leave your home to escape domestic abuse.

Where to get help

If you believe you are being abused, please use the services on this page.

Call 999

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls. If you are in danger and unable to talk on the phone, dial 999, listen to the questions from the operator and respond by coughing or tapping the handset if you can.  Then follow the instructions depending on whether you are calling from a mobile or a landline.

National Domestic Abuse Helpline

Refuge runs the National Domestic Abuse Helpline, which you can call for free, and in confidence, 24 hours a day on 0808 2000 247.

Women’s Aid

Women’s Aid has a range of direct services for survivors, including a live chat service and an online Survivors’ Forum. 

Men’s Advice Line

The  Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone: 0808 801 0327

Galop – for members of the LGBT+community

Galop runs the National LGBT+ Domestic Abuse specialist helpline : 08009995428

Email: [email protected]


Hestia provides a free mobile app, Bright sky, which provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.


Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

Karma Nirvana

If you are suffering abuse from your family or community because they say  that you have compromised their honour or if they are trying to force you into marriage, you can get help.

telephone: 0800 5999247

Email: [email protected]

BME Specialist services


Southall Black Sisters

Diasbility Specialist services

SignHealth        Telephone:02039472601

Stay Safe East


From 1st July 2019, we will be opening at 07:00 EVERY Thursday and Friday. This is not a walk in service and appointments will need to be pre-booked with the Nurse or GP. Phone lines will continue to open at 08:30 each day.


All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing either reception or the Practice Manager at your surgery. We will then record your needs by highlighting it on your medical records.