We have been very busy on the phones recently. To help you find the right person to talk to or see, our receptionists will ask you a few questions and then suggest the best person to speak to whether it be a nurse, physiotherapist, pharmacist or a doctor.
A new way of communicating with the practice is now live too. We use a tool called eConsult for any non-urgent queries which can be responded to within 48 hours. You can use the tool to ask questions, submit information or seek appointments through a high quality, convenient, safe and reliable online platform available on the practice website. Whilst at present, many patients are still making appointments by telephoning the practice, we have been having adding to this capacity by having the ability for patients to complete the online consultation templates on our practice website.
Please be patient with our receptionists, as the workload has increased a huge amount in the last couple of years and the time that our staff have has remained the same. We hope you understand.
Please do not attend the surgery without an appointment. Our receptionists at the front desk do not book appointments. We have a dedicated line for this by ringing 01782 590040.
Remember, if it is an emergency, call 999 or 112.
