In February 2024, we “soft launched” our e-Consult system. This system allows patients to contact the surgery in a new way, ask questions, submit information or seek appointments through a high quality, convenient, safe and reliable online platform available on the practice website. Whilst at present, many patients are still making appointments by telephoning the practice, we have been having adding to this capacity by having the ability for patients to complete the online consultation templates on our practice website.
We have a dedicated daily triage team of Doctors and other members of the team then looking at these and are endeavouring to respond as soon as possible, with the end of the next working day as the absolute deadline. The early data has been extremely promising.
For more information about how to use the platform, please see our FAQ’s and guides here
